Compliance
GEMS Wellness is built to operate within the regulatory environment that governs medical schemes and health data in South Africa.
Medical Schemes Act
GEMS Wellness is offered as a member wellness benefit and does not replace the clinical services or advice provided under your medical scheme benefits.
Data protection (POPIA)
Personal information is processed in accordance with the Protection of Personal Information Act, 2013. See our Privacy & Consent page for details on what we collect and why.
Wellness screening tools
Check-ins use validated, standard screening instruments. Results are a wellness indicator, not a clinical diagnosis, and are handled with the same care as other sensitive health information.
Questions
If you have a compliance question or wish to report a concern, please reach out via Contact Support.
Last updated: 2026.