Privacy & Consent
GEMS Wellness collects the information you provide during onboarding and everyday use — such as your check-in responses, activity logs, and medication adherence — to give you a personalised wellness experience and, where relevant, to support your GEMS healthcare team.
What we collect
Basic profile details, wellness check-in responses, activity and food logs, medication adherence records, and Vula transaction history.
Your POPIA consent
In line with the Protection of Personal Information Act (POPIA), we only process your personal information with your consent, and only for the purposes you've agreed to — supporting your wellness, and, where you've opted in, alerting your healthcare team if you may need extra support. You can review and update your consent choices at any time from your Profile.
Who sees it
Your wellness data is never sold. It's used to run the service, and shared only with your GEMS healthcare team where you've consented to safety alerts, or where required by law.
Your rights
You can request a copy of your data, ask us to correct it, or withdraw consent at any time. Withdrawing consent may limit some features of the app.
Last updated: 2026.